What does an AI actually need to be a useful remote worker?
And for folks who like to follow along with my AI predictions - what already exists today and what is coming?
1) CONTEXT (docs, email, PPT, meetings, Slack, SFDC, ERP, org chart)
Really strong today. Could be easier to mass connect into apps, could be easier to manage permissions and roles at scale. Likely won't be in DMs (for privacy).
2) POLICIES (brand guidelines, compliance guidelines)
Constantly updating and highly localized. Corporate affairs doesn't want this living in too many places, they want to control it. Marketing and legal and HR will need to own the documentation and updates.
3) CORPORATE VALUES (leadership principles, AI principles, 360 feedback categories)
You can upload principles today, but we don't have customizable constitutional AI, and there are unspoken corporate values that are hard to formalize but honestly likely easy to gather if you are able to see what decisions were made.
4) GOALS (directions, assignments, role, task)
Way too much is just-in-time initialized. I want goals SOPs and job descriptions that agents or multi-agent systems can work off of. A cool opportunity for RL and goals declarations to merge.
5) TOOLS (browsing, internal wikis, website edits, salesforce data entry, business purchases)
Starting to get there, but not broad enough or deep enough. This is a space I'm looking at closely in the next 12 months, MCP is a good boost, and Claude Skills is a humongous recent release.
6) DECISIONS (agreements in meetings, RFPs won, which tool to buy, etc)
At Amazon, these were tracked in a million ways - email, chime/slack, in meetings, in 1:1s, in heads, in code... I feel like this is still a gap and AI will have to make sure they're clear on what path the human actually takes.
7) SUCCESS METRICS
This is going to be hell. I chatted with someone yesterday whose org has been fighting for months over what counts as an 'impression'. Do I think AI can magically come in and fix this? Absolutely not.
8) LIABILITY
Also hell. This comes down partially to performance and trust, partially to legality (like an AI diagnosing a patient or filing taxes). I think humans will continue to hold the big liability for awhile.